Support
Support channels for the Neon Free Tier, Pro, and Custom plans are outlined below.
| Support channels | Free Tier | Pro | Custom |
|---|---|---|---|
| Neon community forum | ✓ | ✓ | ✓ |
| Ability to open support tickets | - | ✓ | ✓ |
| Video chat | - | ✓ | ✓ |
| Resale customer support | - | - | ✓ |
Join the community
All Neon users can join the Neon community forum to ask questions or see what others are doing with Neon.
Neon Discourse Community
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Open a support ticket
Neon Pro Plan and Custom Plan users can open a support ticket from the Neon console. Look for the Support link in the sidebar. It opens the Create Support Ticket modal, where you can describe your issue.
You can expect an initial response time of 2 business days, from 6am to 6pm Pacific Standard Time (UTC -8), Monday through Friday, excluding public holidays in the United States. For custom support solutions, please contact Sales.
Video chat requests and retail customer support inquiries can be submitted through a support ticket.
Support email
If you're unable to access Neon's primary support channels (e.g., the support ticket form in the Neon Console or the Neon Community Forum), you can use the following email as a fallback:
Email: support@neon.tech
Response times might be longer than our primary channels, so we appreciate your patience.
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